Like Linda of late, I’ve been feeling a bit abused by that wonderful world of phone support. It seems the idea in most organizations is to get you off the phone any way possible including a few lies.
I mentioned you don’t want to buy Toshiba products. Not only do their support people lead a totally regimented life (I had to spell my first name twice to 2 different support people asking the same questions after the first transferred me to the second.) but they don’t have sufficient English or Technical expertise to resolve simple issues. They also cannot or will not pass you on to level II support.
Walmart and ‘higher ticket’ should be avoided at all cost. They print a 15 day return policy on the checkout slip. They really mean it too. The morbidly obese manager was only interested in telling me to basically F… off. She did not have any sympathy; only annoyance I wanted help from the outfit that 20-days earlier had happily taken a stack of Franklins. However, those Franklins were plastic and my credit card company resolved it by reversing the transaction. I waited 30 days just to make sure and then went where I should have gone to begin with