The Alderney Gambling Control Commission addressed players by releasing a statement for those players that felt the AGCC could help in player disputes and issues with Full Tilt Poker. Due to the revocation of Full Tilt Poker's license, the AGCC announced it no longer has the authority to be an intermediary or arbiter on players’ issues or disputes with Full Tilt Poker.
The full reprinted statement:
Following the revocation of the licenses, AGCC no longer has authority to intermediate or arbitrate on player issues or disputes with Full Tilt (excepting for players registered under a Swiss address). Players may have the following alternative options:
1) Full Tilt has been requested to provide a specific player contact: this is awaited and will be incorporated here upon receipt.
2) Any player who believes they are a victim of crime, as a result of their dealings with Full Tilt, should in the first instance contact their own local police in their country of residence and report the matter to them. These reports will then be coordinated centrally.
3) It is understood that a number of civil actions have been initiated by players against Full Tilt, some as class actions representing multiple players by UK, U.S. and Canadian lawyers. Details of the firms concerned can be found through Internet search.
In May, Michael Ellen of the AGCC stated in an interview with PokerNews that the Commission does not guarantee players' funds for their licensees.