Inside PokerStars was brought about by the release of a video by PokerStars back in August — that video was an exclusive look at the world's largest poker site's headquarters at the Isle of Man. The initial video was a massive hit and that brought about the release of the first two episodes in the Inside PokerStars series.
“A couple of months ago we released a video that took an exclusive behind the scenes look at the PokerStars HQ here on the Isle of Man," said Eric Hollreiser, head of Corporate Communications for PokerStars. "We thought people might be interested, but we didn't realize how many. The video, which has been watched more than 75,000 times on YouTube alone, and provoked very positive feedback from PokerStars fans, who said they appreciated putting names to faces and giving them visibility into how we operate. Fans also said they want our employees to go in-depth on a number of the issues raised in the video.”
European Poker Tour presenter James Hartigan came to the Isle of Man following a request by Hollreiser to talk to the PokerStars staff. Hartigan is given a brief overview of the company in the first video — the second one is Hartigan sitting down with Head of Treasury Donna Crellin and questions regarding player funds are brought to the table that Crellin answers.
“I hope you enjoy them and that they continue to shed light on not just who we are, but how we operate,” Hollreisier explained in the PokerStars Blog. “I also hope that this is the beginning of an ongoing dialogue that provides a visual complement to our stellar customer support staff who comprise more than 25% of our 1,700 full time staff around the world. They answer more than 12,000 emails every day.”
The first two episodes of Inside PokerStars follow:
Over the next few months look for new episodes of Inside PokerStars, but if you miss them, the Inside PokerStars homepage will eventually have all episodes stored there for viewing at any time. If you want to ask a question on Inside PokerStars, send an email to firstname.lastname@example.org.